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At Robert Welch we are proud of the design, craftmanship and quality of materials in each and every one of our products. The processes we go through when we design and manufacture a product mean that you will be able to enjoy using our pieces day after day, for many years to come.
Because of this focus on design and manufacturing, we are happy to now offer a Lifetime Guarantee* against manufacturing defects on our stainless-steel cutlery, and a 25-year guarantee on our other products**.
If you bought your cutlery before this new guarantee came in to place, then don’t worry, your stainless-steel cutlery will also now be covered by the new lifetime guarantee. Similarly, if you got given our stainless-steel cutlery as a gift then it’s also covered by the new lifetime guarantee***.
We are currently in the process of updating all our cutlery packaging, so your cutlery may still be in old 25-year guarantee box. Please rest assured that your stainless-steel cutlery is now covered by the new lifetime guarantee; it will just take us a little while to change all the packaging.
We believe that with care and attention your Robert Welch product will last a lifetime. Please take a few minutes to read our care instructions.
The Robert Welch guarantee excludes damage resulting from:
- Normal wear and tear
- Accidental damage
- Damage caused by negligence or abuse
- Failure to follow our care instructions
Our guarantee does not affect your statutory rights.
Should you have any concerns or queries about a product please contact our Customer Services team on +44 (0)1386 840522 or firstname.lastname@example.org
*The Robert Welch Lifetime Guarantee is valid for 50 years.
**Excluding wooden boards.
*** Gifts must have been received as new from the original purchaser and cannot be pre-used.