Delivery

DELIVERY PRICE

Free for orders of £50 and over, £3.50 for orders under £50.

DELIVERY TIME

2-4 working days



DELIVERY PRICE

Free for orders of £250 and over, £4.85 for orders under £250.

DELIVERY TIME

1-2 working days for orders placed before 5pm Monday to Friday (excluding bank or public holidays). exclusions apply


DELIVERY PRICE

£6.95

DELIVERY TIME

Next working day for orders placed before 5pm Monday to Friday (excluding bank or public holidays). exclusions apply


DELIVERY PRICE

£6.95

DELIVERY TIME

Orders placed any weekday before 5pm Friday can be arranged for UK delivery, guaranteed to be delivered on the following Saturday.
exclusions apply


Channel Islands

DELIVERY PRICE

Free for orders of £150 and over *
£16.95 for orders under £150.

* Free delivery is calculated at checkout once 20% VAT (a UK tax rate) has been removed from the value of your order.

DELIVERY TIME

2-3 working days

Note: Please select Jersey or Guernsey as the 'country' at checkout in order to remove the VAT.

DPD Standard

Free for orders of £50 and over
£3.50 for orders under £50

2-4 working days


DPD Express

Free for orders of £250 and over
£4.85 for orders under £250

1-2 working days

Orders placed before 5pm Monday to Friday (excluding bank or public holidays).
exclusions apply


DPD Next Working Day

£6.95

Next Working Day

Orders placed before 5pm Monday to Friday (excluding bank or public holidays).
exclusions apply


DPD Saturday

£6.95

Saturday

Orders placed any weekday before 5pm Friday can be arranged for UK delivery, guaranteed to be delivered on the following Saturday.
exclusions apply


Channel Islands
DHL Express

Free for orders of £150 and over *
£16.95 for orders under £150

2-3 working days

Note: Please select Jersey or Guernsey as the 'country' at checkout in order to remove the VAT.


* Free delivery is calculated at checkout once 20% VAT (a UK tax rate) has been removed from the value of your order.


IMPORTANT NOTICE: 18+ AGE RESTRICTED ITEMS - CHANGES TO SALES AND DELIVERIES (click to expand)

Due to new UK laws, all knives, including cutlery knives, are now 18+ Age Restricted Items which cannot be sold or delivered in the UK to anyone under the age of 18. Age Verification will now take place on all sales and deliveries of 18+ Age Restricted Items.

Initial age verification takes place during the order process but if unsuccessful, we will email you a unique link or alternatively ask for ID to show you are aged 18 or over. Please check your emails after purchase just in case you need to provide additional proof of age. Any delays in the age verification process may cause delays to the completion of your order. We apologise for any inconvenience caused.

If your order contains an 18+ Age Restricted Item

DPD will NO LONGER deliver 18+ Age Restricted Items to the following options:

  • DPD ‘Drop-off shop’
  • Leave with neighbour
  • Leave in a safe place
  • Deliver to locker

 

DPD will send an SMS delivery notification to your UK mobile phone number with the details of your delivery date/time. So that you can easily arrange a convenient delivery date and time, we suggest downloading the DPD App, which allows you to edit your delivery date and time and to communicate with the DPD delivery driver if required.

When delivering orders which contain 18+ Age Restricted Items, DPD will require Age Verification from the named recipient at the point of delivery to your home.

DPD will use ‘Think 25’ which means if the person taking the delivery looks younger than 25, they will be asked to provide ID proving they are aged 18 or over.

Please understand that you will need to be available to provide the relevant information. If you are not available, your order will be returned to Robert Welch Designs.

The DPD driver will only attempt delivery of an Age Restricted Item ONCE.

For the best possible delivery experience, we recommend downloading the DPD app, if you haven’t already.  The app will enable you to pinpoint your exact location to help the driver find your property and other features include live tracking, a ‘30-minutes away’ alert, notification of when you are 'next to be delivered to' and much more.

Please click the DPD logo below to download the DPD app:

FAQS

How can I track my delivery?

We’ll keep you updated via email regarding your order – you’ll initially receive an order confirmation from us, and we will also send you important updates regarding your order, including when it has been despatched.
DPD Tracking: https://www.dpd.co.uk/content/how-can-we-help/index.jsp

What if I am missing an item from my order?

If you feel your order was not fully fulfilled, please contact our Customer Care Team on 01386 840522, Monday - Friday, 9:00am - 5:30pm (excluding Bank Holidays), or email us at help@robertwelch.com or talk to us live on the website 7-days a week.

What postcodes are excluded from Next Working Day, Express, and Saturday Delivery?

The following postcodes, as well as all offshore islands, are excluded from our Next Working Day, Express, and Saturday delivery service: AB 31-35, 41-54. BT All. EI (ZZ75) All. FK 17-21. GY 9. HS 1-9. IM All. IV All. KA 27-28. KW 0-14, 15-17. PA 20-78. PH 15-99. TR 21-25. ZE All.

What are your working days?

Our working days are Monday-Friday, excluding bank holidays.

Do you deliver to PFO or PO Boxes?

Please be aware that we are unable to ship to BFPOs or PO BOX addresses.

Pre-orders

Please note that if you have ordered multiple items and one is out of stock (a Pre-Order product), this will delay your delivery. Orders cannot be dispatched until all items are back in stock and ready to be delivered.

If you place a pre-order, you may cancel your pre-order at any time before shipping has started, in which case we offer a full refund.

If you would like to contact us about delivery please get in touch by phoning 01386 840522 (available 9.00am – 5.30pm from Monday to Friday, excluding bank holidays), via email at help@robertwelch.com or through live chat on the website, 7-days a week.

If you would like to contact us about delivery please get in touch by phoning 01386 840522 (available 9.00am – 5.30pm from Monday to Friday, excluding bank holidays), via email at help@robertwelch.com or through live chat on the website, 7-days a week.


DELIVERY PRICE

Delivery price is calculated at the delivery stage of the checkout.

Save on delivery by adding more to your basket.

Free delivery for orders over £150 (€180).*

Please Note: 20% VAT (UK tax rate) will be removed from the value of your order at the delivery stage of the checkout process.

* Free delivery is calculated at checkout once 20% VAT (a UK tax rate) has been removed from the value of your order.

DELIVERY TIME

3-6 working days

European Express Delivery

Delivery price is calculated at the delivery stage of the checkout.

Save on delivery by adding more to your basket.

Free delivery for orders over £150 (€180).*

3-6 working days


Please Note: 20% VAT (UK tax rate) will be removed from the value of your order at the delivery stage of the checkout process.

* Free delivery is calculated at checkout once 20% VAT (a UK tax rate) has been removed from the value of your order.


FAQS

How can I track my delivery?

We’ll keep you updated via email regarding your order. You’ll initially receive an order confirmation from us, and we will also send you important updates regarding your order, including when it has been dispatched. Once your parcel has left our UK warehouse, you will receive an email with tracking information so you can monitor its progress.

What if I am missing an item from my order?

If you feel your order was not fully fulfilled, please contact our Customer Care Team on +44 (0)1386 840522, Monday - Friday, 9:00am - 5:30pm (excluding Bank Holidays), or email us at help@robertwelch.com or talk to us live on the website 7-days a week.

What are your working days?

Our working days are Monday-Friday, excluding bank holidays.

Do you deliver to PFO or PO Boxes?

Please be aware that we are unable to ship to BFPOs or PO BOX addresses.

Do I have to pay duties & taxes?

The price you pay to Robert Welch will exclude all relevant import duty and sales taxes. As the recipient of the order, you must instead pay these duty and taxes directly to our carrier to release your order from Customs. We recommend contacting your local Customs office or tax authority before placing an order.

Pre-orders

Please note that if you have ordered multiple items and one is out of stock (a Pre-Order product), this will delay your delivery. Orders cannot be dispatched until all items are back in stock and ready to be delivered.

If you place a pre-order, you may cancel your pre-order at any time before shipping has started, in which case we offer a full refund.

If you would like to contact us about delivery please get in touch by phoning +44 (0)1386 840522 (available 9.00am – 5.30pm GMT from Monday to Friday, excluding bank holidays), via email at help@robertwelch.com or through live chat on the website, 7-days a week.

If you would like to contact us about delivery please get in touch by phoning +44 (0)1386 840522 (available 9.00am – 5.30pm GMT from Monday to Friday, excluding bank holidays), via email at help@robertwelch.com or through live chat on the website, 7-days a week.


DELIVERY PRICE

Delivery price is calculated at the delivery stage of the checkout and includes local duties and taxes.

Save on delivery by adding more to your basket.

Free delivery for orders over £150 (US$180).*

Please Note: 20% VAT (UK tax rate) will be removed from the value of your order at the delivery stage of the checkout process.

* Free delivery is calculated at checkout once 20% VAT (a UK tax rate) has been removed from the value of your order.

DELIVERY TIME

2-5 working days

With over 80% of USA orders delivered within 2-3 working days!

USA Express Delivery

Delivery price is calculated at the delivery stage of the checkout and includes local duties and taxes.

Save on delivery by adding more to your basket.

Free delivery for orders over £150 (US$180). *

2-5 working days

With over 80% of USA orders delivered within 2-3 working days!


Please Note: 20% VAT (UK tax rate) will be removed from the value of your order at the delivery stage of the checkout process.

* Free delivery is calculated at checkout once 20% VAT (a UK tax rate) has been removed from the value of your order.



FAQS

How can I track my delivery?

We’ll keep you updated via email regarding your order. You’ll initially receive an order confirmation from us, and we will also send you important updates regarding your order, including when it has been dispatched. Once your parcel has left our UK warehouse, you will receive an email with tracking information so you can monitor its progress.

What if I am missing an item from my order?

If you feel your order was not fully fulfilled, please contact our Customer Care Team on +44 (0)1386 840522, Monday - Friday, 9:00am - 5:30pm (excluding Bank Holidays), or email us at help@robertwelch.com or talk to us live on the website 7-days a week.

What are your working days?

Our working days are Monday-Friday, excluding bank holidays.

Do you deliver to PFO or PO Boxes?

Please be aware that we are unable to ship to BFPOs or PO BOX addresses.

Do I have to pay duties & taxes?

To make worldwide shipping easy, we have included duty and taxes within your delivery price (calculated at the checkout), where applicable.

For orders with a value of US$2,500 or more where the recipient is a company and/or has a business address:
•   Customs authorities require an Employer Identification Number (EIN),
•   To help avoid customs clearance delays, a member of our Customer Services will contact you to support you with your shipment.

Pre-orders

Please note that if you have ordered multiple items and one is out of stock (a Pre-Order product), this will delay your delivery. Orders cannot be dispatched until all items are back in stock and ready to be delivered.

If you place a pre-order, you may cancel your pre-order at any time before shipping has started, in which case we offer a full refund.

If you would like to contact us about delivery please get in touch by phoning +44 (0)1386 840522 (available 9.00am – 5.30pm GMT from Monday to Friday, excluding bank holidays), via email at help@robertwelch.com or through live chat on the website, 7-days a week.

If you would like to contact us about delivery please get in touch by phoning +44 (0)1386 840522 (available 9.00am – 5.30pm GMT from Monday to Friday, excluding bank holidays), via email at help@robertwelch.com or through live chat on the website, 7-days a week.


Australian Express Delivery

Delivery price is calculated at the delivery stage of the checkout and includes local duties and taxes.

Save on delivery by adding more to your basket.

Free delivery for orders over £300.*

4-8 working days

DELIVERY PRICE

Delivery price is calculated at the delivery stage of the checkout and includes local duties and taxes.

Save on delivery by adding more to your basket.

Free delivery for orders over £300.*

Please Note: 20% VAT (UK tax rate) will be removed from the value of your order at the delivery stage of the checkout process.

* Free delivery is calculated at checkout once 20% VAT (a UK tax rate) has been removed from the value of your order.

DELIVERY TIME

4-8 working days


Please Note: 20% VAT (UK tax rate) will be removed from the value of your order at the delivery stage of the checkout process.

* Free delivery is calculated at checkout once 20% VAT (a UK tax rate) has been removed from the value of your order.


FAQS

How can I track my delivery?

We’ll keep you updated via email regarding your order. You’ll initially receive an order confirmation from us, and we will also send you important updates regarding your order, including when it has been dispatched. Once your parcel has left our UK warehouse, you will receive an email with tracking information so you can monitor its progress.

What if I am missing an item from my order?

If you feel your order was not fully fulfilled, please contact our Customer Care Team on +44 (0)1386 840522, Monday - Friday, 9:00am - 5:30pm (excluding Bank Holidays), or email us at help@robertwelch.com or talk to us live on the website 7-days a week.

What are your working days?

Our working days are Monday-Friday, excluding bank holidays.

Do you deliver to PFO or PO Boxes?

Please be aware that we are unable to ship to BFPOs or PO BOX addresses.

Do I have to pay duties & taxes?

To make worldwide shipping easy, we have included duty and taxes within your delivery price (calculated at the checkout), where applicable.

Pre-orders

Please note that if you have ordered multiple items and one is out of stock (a Pre-Order product), this will delay your delivery. Orders cannot be dispatched until all items are back in stock and ready to be delivered.

If you place a pre-order, you may cancel your pre-order at any time before shipping has started, in which case we offer a full refund.

If you would like to contact us about delivery please get in touch by phoning +44 (0)1386 840522 (available 9.00am – 5.30pm GMT from Monday to Friday, excluding bank holidays), via email at help@robertwelch.com or through live chat on the website, 7-days a week.

If you would like to contact us about delivery please get in touch by phoning +44 (0)1386 840522 (available 9.00am – 5.30pm GMT from Monday to Friday, excluding bank holidays), via email at help@robertwelch.com or through live chat on the website, 7-days a week.


International Express Delivery
exclusions apply

Delivery price is calculated at the delivery stage of the checkout.

Save on delivery by adding more to your basket.

Free delivery for orders over £350* to Canada, Israel, Mexico, Qatar, Singapore, South Africa & UAE.

2-8 working days

DELIVERY PRICE

Delivery price is calculated at the delivery stage of the checkout.

Save on delivery by adding more to your basket.

Free delivery for orders over £350* to Canada, Israel, Mexico, Qatar, Singapore, South Africa & UAE.

Please Note: 20% VAT (UK tax rate) will be removed from the value of your order at the delivery stage of the checkout process.

For select countries, duties and taxes are calculated and included at the delivery stage of the checkout.

* Free delivery is calculated at checkout once 20% VAT (a UK tax rate) has been removed from the value of your order.

DELIVERY TIME

2-8 working days


Please Note: 20% VAT (UK tax rate) will be removed from the value of your order at the delivery stage of the checkout process.

For select countries, duties and taxes are calculated and included at the delivery stage of the checkout.

* Free delivery is calculated at checkout once 20% VAT (a UK tax rate) has been removed from the value of your order.


FAQS

How can I track my delivery?

We’ll keep you updated via email regarding your order. You’ll initially receive an order confirmation from us, and we will also send you important updates regarding your order, including when it has been dispatched. Once your parcel has left our UK warehouse, you will receive an email with tracking information so you can monitor its progress.

What if I am missing an item from my order?

If you feel your order was not fully fulfilled, please contact our Customer Care Team on +44 (0)1386 840522, Monday - Friday, 9:00am - 5:30pm (excluding Bank Holidays), or email us at help@robertwelch.com or talk to us live on the website 7-days a week.

Do you deliver to my country?

We are unable to process orders for Russia or Brazil.

What are your working days?

Our working days are Monday-Friday, excluding bank holidays.

Do you deliver to PFO or PO Boxes?

Please be aware that we are unable to ship to BFPOs or PO BOX addresses.

Do I have to pay duties & taxes?

For select countries, duties and taxes are calculated and included at the delivery stage of the checkout.

Pre-orders

Please note that if you have ordered multiple items and one is out of stock (a Pre-Order product), this will delay your delivery. Orders cannot be dispatched until all items are back in stock and ready to be delivered.

If you place a pre-order, you may cancel your pre-order at any time before shipping has started, in which case we offer a full refund.

If you would like to contact us about delivery please get in touch by phoning +44 (0)1386 840522 (available 9.00am – 5.30pm GMT from Monday to Friday, excluding bank holidays), via email at help@robertwelch.com or through live chat on the website, 7-days a week.

If you would like to contact us about delivery please get in touch by phoning +44 (0)1386 840522 (available 9.00am – 5.30pm GMT from Monday to Friday, excluding bank holidays), via email at help@robertwelch.com or through live chat on the website, 7-days a week.