Delivery

Our Delivery Promise

We pride ourselves on our consistent delivery promise and often exceed customer expectations, however, please be aware that we may need to change our delivery timescales when we are unfortunate enough to experience operational challenges.

If you would like to contact us about your delivery, the Customer Care Team are available on 01386 840 522 Monday - Friday, 9am - 5pm GMT (excluding Bank Holidays), via email at help@robertwelch.com or through live chat on the website, 7-days a week.

UK Delivery

• *Working days are Monday-Friday, excluding bank holidays.
• Please be aware that we are unable to ship to BFPOs or PO BOX addresses.

UK Standard DPD Delivery - Free for orders over £50

• Standard UK delivery is free on orders of £50 and over.
• For orders with a value of less than £50, a charge of £3.50 will be applied.
• Delivery of your Robert Welch parcel is usually made within 2-4 working days on orders placed before 4pm Monday - Friday.
• All orders are subject to stock availability*.
• For orders contains age restricted items, we need to verify that you are aged 18 or over, please see below for more information**.

UK Next Working Day DPD Delivery (Monday - Friday) - £6.95

• Our next working day delivery service is £6.95 for UK addresses (mainland only - exclusions apply).
• Orders placed by 4pm Monday - Thursday will be delivered the next day (excluding bank or public holidays).
• Orders placed after 4pm will be delivered within 2 working days.
• Orders placed on Saturday or Sunday will be delivered on the following Tuesday.
• All orders are subject to stock availability*.
• For orders containing 18+ Age Restricted Items, we need to verify that you are aged 18 or over on sale and delivery (see above).  Any delays in the age verification process may cause delays to the completion of your order.

UK Saturday DPD Delivery - £6.95

• Our Saturday delivery service is £6.95 for UK addresses (mainland only - exclusions apply).
• Orders must be placed before 4pm Friday in order to guarantee delivery for Saturday.
• Orders can be placed throughout the week for delivery on the following Saturday.*
• All orders are subject to stock availability*.
• For orders containing 18+ Age Restricted Items, we will need to verify that you are aged 18 or over on sale and delivery (see above).  Any delays in the age verification process may cause delays to the completion of your order.

Channel Islands DHL Delivery - £16.95

• Delivery of your Robert Welch parcel is usually made within 2-5 working days on orders placed before 5pm Monday - Friday.
• If you are placing an order to Jersey or Guernsey, you will have to select Jersey or Guernsey as the 'country' instead of the United Kingdom in order for the VAT charge to be removed.
• All orders are subject to stock availability*.
• For orders containing 18+ Age Restricted Items, we will need to verify that you are aged 18 or over on sale and delivery (see above).  Any delays in the age verification process may cause delays to the completion of your order.

Note: Jersey & Guernsey

If you are placing an order to Jersey or Guernsey, you will have to select Jersey or Guernsey as the 'country' instead of the United Kingdom in order for the VAT charge to be removed.

**Delivery of Age Restricted Items – Please note that where your order contains age restricted items, we need to verify that you are aged 18 or over. Initial age verification takes place during the order process but if unsuccessful, you will need to undertake secondary age verification. Please check your emails after purchase just in case you need to provide additional proof of age. Any delays in the age verification process may cause delays to the delivery of your order. We apologise for any inconvenience caused.

International Delivery

• *Working days are Monday-Friday, excluding UK bank holidays.
• We offer delivery of selected products from our website to most international destinations. This is an insured, door-to-door service and will require a signature on delivery. Delivery of your Robert Welch parcel will usually be made within 5 working days of your order being placed but can take up to 14 working days.
• To make worldwide shipping easy, we have included duty and taxes within your delivery price (calculated at the checkout) for Australia and USA, where applicable.
• For all other countries, the price you pay to Robert Welch will exclude all relevant import duty and sales taxes. As the recipient of the order, you must instead pay these duty and taxes directly to our carrier to release your order from Customs. We recommend contacting your local Customs office or tax authority before placing an order.
• Unfortunately, due to carrier issues, we are currently unavailable to deliver to Russia and Brazil. Russian Customs authority regulations stipulate parcels can only be sent to registered business addresses and must be for commercial purposes. A shipment to a private individual cannot be sent to a business address.

Pre-Orders

• Please note that if you have ordered multiple items and one is out of stock (a Pre-Order product), this will delay your delivery. Orders cannot be dispatched until all items are back in stock and ready to be delivered.
• If you place a pre-order, you may cancel your pre-order at any time before shipping has started, in which case we offer a full refund.

Robert Welch Designs Ltd reserves the right to amend these delivery options at any time. Delivery methods are consistently being reviewed at Robert Welch and customer feedback is welcomed.

If you would like to contact us about delivery please get in touch either by emailing help@robertwelch.com or by phoning +44 (0)1386 840522 (available 9.00am – 5.00pm from Monday to Friday, excluding bank holidays).