We pride ourselves on our consistent delivery promise and often exceed customer expectations, however, please be aware that we may need to change our delivery timescales when we are unfortunate enough to experience operational challenges.
Delivery
Our Delivery Promise
We pride ourselves on our consistent delivery promise and often exceed customer expectations, however, please be aware that we may need to change our delivery timescales when we are unfortunate enough to experience operational challenges.
- UK
- Europe
- USA
- Australia
- Rest of the world
DELIVERY PRICE
Free for orders of £50 and over, £3.50 for orders under £50.
DELIVERY TIME
2-4 working days
DELIVERY PRICE
£6.95
DELIVERY TIME
Next working day for orders placed before 4pm Monday to Friday (excluding bank or public holidays).
exclusions apply
DELIVERY PRICE
£6.95
DELIVERY TIME
Orders placed any weekday before 4pm Friday can be arranged for UK delivery, guaranteed to be delivered on the following Saturday.
exclusions apply
Channel Islands
DELIVERY PRICE
£16.95
DELIVERY TIME
2-5 working days
Note: Please select Jersey or Guernsey as the 'country' at checkout in order to remove the VAT.
DPD Standard
Free for orders of £50 and over
£3.50 for orders under £50
2-4 working days
DPD Next Working day
£6.95
Next Working Day
Orders placed before 4pm Monday to Friday (excluding bank or public holidays).
exclusions apply
DPD Saturday
£6.95
Saturday
Orders placed any weekday before 4pm Friday can be arranged for UK delivery, guaranteed to be delivered on the following Saturday.
exclusions apply
Channel Islands
DHL Express
£16.95
2-5 working days
Note: Please select Jersey or Guernsey as the 'country' at checkout in order to remove the VAT.
IMPORTANT NOTICE: 18+ AGE RESTRICTED ITEMS - CHANGES TO SALES AND DELIVERIES (click to expand)
Due to new UK laws, all knives, including cutlery knives, are now 18+ Age Restricted Items which cannot be sold or delivered in the UK to anyone under the age of 18. Age Verification will now take place on all sales and deliveries of 18+ Age Restricted Items.
Initial age verification takes place during the order process but if unsuccessful, we will email you a unique link or alternatively ask for ID to show you are aged 18 or over. Please check your emails after purchase just in case you need to provide additional proof of age. Any delays in the age verification process may cause delays to the completion of your order. We apologise for any inconvenience caused.
If your order contains an 18+ Age Restricted Item
DPD will NO LONGER deliver 18+ Age Restricted Items to the following options:
- DPD ‘Drop-off shop’
- Leave with neighbour
- Leave in a safe place
- Deliver to locker
DPD will send an SMS delivery notification to your UK mobile phone number with the details of your delivery date/time. So that you can easily arrange a convenient delivery date and time, we suggest downloading the DPD App, which allows you to edit your delivery date and time and to communicate with the DPD delivery driver if required.
When delivering orders which contain 18+ Age Restricted Items, DPD will require Age Verification from the named recipient at the point of delivery to your home.
DPD will use ‘Think 25’ which means if the person taking the delivery looks younger than 25, they will be asked to provide ID proving they are aged 18 or over.
Please understand that you will need to be available to provide the relevant information. If you are not available, your order will be returned to Robert Welch Designs.
The DPD driver will only attempt delivery of an Age Restricted Item ONCE.
For the best possible delivery experience, we recommend downloading the DPD app, if you haven’t already. The app will enable you to pinpoint your exact location to help the driver find your property and other features include live tracking, a ‘30-minutes away’ alert, notification of when you are 'next to be delivered to' and much more.
Please click the DPD logo below to download the DPD app:
FAQS
How can I track my delivery?
We’ll keep you updated via email regarding your order – you’ll initially receive an order confirmation from us, and we will also send you important updates regarding your order, including when it has been despatched.
DPD Tracking: https://www.dpd.co.uk/content/how-can-we-help/index.jsp
What if I am missing an item from my order?
If you feel your order was not fully fulfilled, please contact our Customer Care Team on 01386 840522, Monday - Friday, 9:00am - 5:00pm (excluding Bank Holidays), or email us at help@robertwelch.com or talk to us live on the website 7-days a week.
What postcodes are excluded from Next Working Day and Saturday Delivery?
The following postcodes, as well as all offshore islands, are excluded from our next working day & Saturday delivery service: AB 31-35, 41-54. EI (ZZ75) All. FK 17-21. GY 9. HS 1-9. IM All. IV All. KA 27-28. KW 0-14, 15-17. PA 20-78. PH 15-99. TR 21-25. ZE All.
What are your working days?
Our working days are Monday-Friday, excluding bank holidays.
Do you deliver to PFO or PO Boxes?
Please be aware that we are unable to ship to BFPOs or PO BOX addresses.
Pre-orders
Please note that if you have ordered multiple items and one is out of stock (a Pre-Order product), this will delay your delivery. Orders cannot be dispatched until all items are back in stock and ready to be delivered.
If you place a pre-order, you may cancel your pre-order at any time before shipping has started, in which case we offer a full refund.
If you would like to contact us about delivery please get in touch by phoning 01386 840522 (available 9.00am – 5.00pm from Monday to Friday, excluding bank holidays), via email at help@robertwelch.com or through live chat on the website, 7-days a week.
If you would like to contact us about delivery please get in touch by phoning 01386 840522 (available 9.00am – 5.00pm from Monday to Friday, excluding bank holidays), via email at help@robertwelch.com or through live chat on the website, 7-days a week.
Orders under €150 (£125) to France, Germany, Netherlands, Spain, Ireland, Italy & Austria.
DELIVERY PRICE
Delivery price is calculated at checkout.
DELIVERY TIME
3-7 working days
DELIVERY PRICE
Delivery price is calculated at checkout. Free delivery for orders over €180 (£150).
Please note: Free delivery is calculated at checkout once 20% VAT (a UK tax rate) has been removed from the value of your order.
DELIVERY TIME
3-7 working days
DPD Classic
Orders under €150 (£125) to France, Germany, Netherlands, Spain, Ireland, Italy & Austria.
Delivery price is calculated at checkout.
3-7 working days
DHL Express
exclusions apply
Delivery price is calculated at checkout. Free delivery for orders over €180 (£150).*
3-7 working days
* Free delivery is calculated at checkout once 20% VAT (a UK tax rate) has been removed from the value of your order.
FAQS
How can I track my delivery?
We’ll keep you updated via email regarding your order – you’ll initially receive an order confirmation from us, and we will also send you important updates regarding your order, including when it has been despatched.
DHL Express Tracking: https://www.dhl.com/us-en/home.html
What if I am missing an item from my order?
If you feel your order was not fully fulfilled, please contact our Customer Care Team on +44 (0)1386 840522, Monday - Friday, 9:00am - 5:00pm (excluding Bank Holidays), or email us at help@robertwelch.com or talk to us live on the website 7-days a week.
Do you deliver to my country?
We are able to ship to over 230 countries and territories with DHL. To check if DHL can deliver to your country, please visit:
https://send.dhlparcel.co.uk/parcel-delivery/countries-we-deliver-to
What are your working days?
Our working days are Monday-Friday, excluding bank holidays.
Do you deliver to PFO or PO Boxes?
Please be aware that we are unable to ship to BFPOs or PO BOX addresses.
Do I have to pay duties & taxes?
The price you pay to Robert Welch will exclude all relevant import duty and sales taxes. As the recipient of the order, you must instead pay these duty and taxes directly to our carrier to release your order from Customs. We recommend contacting your local Customs office or tax authority before placing an order.
Pre-orders
Please note that if you have ordered multiple items and one is out of stock (a Pre-Order product), this will delay your delivery. Orders cannot be dispatched until all items are back in stock and ready to be delivered.
If you place a pre-order, you may cancel your pre-order at any time before shipping has started, in which case we offer a full refund.
If you would like to contact us about delivery please get in touch by phoning +44 (0)1386 840522 (available 9.00am – 5.00pm GMT from Monday to Friday, excluding bank holidays), via email at help@robertwelch.com or through live chat on the website, 7-days a week.
If you would like to contact us about delivery please get in touch by phoning +44 (0)1386 840522 (available 9.00am – 5.00pm GMT from Monday to Friday, excluding bank holidays), via email at help@robertwelch.com or through live chat on the website, 7-days a week.
DELIVERY PRICE
Calculated at checkout (price includes local Duties and Taxes). Free delivery for orders over US$180 (£150).*
*For all deliveries to the United States, 20% VAT (a UK tax rate) will be removed from the value of your order at the delivery stage within the checkout process.
DELIVERY TIME
3-6 working days
DHL Express
Delivery price is calculated at checkout
(price includes local Duties and Taxes).
Free delivery for orders over US$180 (£150).*
3-6 working days
*For all deliveries to the United States, 20% VAT (a UK tax rate) will be removed from the value of your order at the delivery stage within the checkout process.
FAQS
How can I track my delivery?
We’ll keep you updated via email regarding your order – you’ll initially receive an order confirmation from us, and we will also send you important updates regarding your order, including when it has been despatched.
DHL Express Tracking: https://www.dhl.com/us-en/home.html
What if I am missing an item from my order?
If you feel your order was not fully fulfilled, please contact our Customer Care Team on +44 (0)1386 840522, Monday - Friday, 9:00am - 5:00pm (excluding Bank Holidays), or email us at help@robertwelch.com or talk to us live on the website 7-days a week.
What are your working days?
Our working days are Monday-Friday, excluding bank holidays.
Do you deliver to PFO or PO Boxes?
Please be aware that we are unable to ship to BFPOs or PO BOX addresses.
Do I have to pay duties & taxes?
To make worldwide shipping easy, we have included duty and taxes within your delivery price (calculated at the checkout), where applicable.
Pre-orders
Please note that if you have ordered multiple items and one is out of stock (a Pre-Order product), this will delay your delivery. Orders cannot be dispatched until all items are back in stock and ready to be delivered.
If you place a pre-order, you may cancel your pre-order at any time before shipping has started, in which case we offer a full refund.
If you would like to contact us about delivery please get in touch by phoning +44 (0)1386 840522 (available 9.00am – 5.00pm GMT from Monday to Friday, excluding bank holidays), via email at help@robertwelch.com or through live chat on the website, 7-days a week.
If you would like to contact us about delivery please get in touch by phoning +44 (0)1386 840522 (available 9.00am – 5.00pm GMT from Monday to Friday, excluding bank holidays), via email at help@robertwelch.com or through live chat on the website, 7-days a week.
DHL Express
Delivery price is calculated at checkout
(price includes local Duties and Taxes).
4-8 working days
DELIVERY PRICE
Calculated at checkout (price includes local Duties and Taxes).
DELIVERY TIME
4-8 working days
FAQS
How can I track my delivery?
We’ll keep you updated via email regarding your order – you’ll initially receive an order confirmation from us, and we will also send you important updates regarding your order, including when it has been despatched.
DHL Express Tracking: https://www.dhl.com/us-en/home.html
What if I am missing an item from my order?
If you feel your order was not fully fulfilled, please contact our Customer Care Team on +44 (0)1386 840522, Monday - Friday, 9:00am - 5:00pm (excluding Bank Holidays), or email us at help@robertwelch.com or talk to us live on the website 7-days a week.
What are your working days?
Our working days are Monday-Friday, excluding bank holidays.
Do you deliver to PFO or PO Boxes?
Please be aware that we are unable to ship to BFPOs or PO BOX addresses.
Do I have to pay duties & taxes?
To make worldwide shipping easy, we have included duty and taxes within your delivery price (calculated at the checkout), where applicable.
Pre-orders
Please note that if you have ordered multiple items and one is out of stock (a Pre-Order product), this will delay your delivery. Orders cannot be dispatched until all items are back in stock and ready to be delivered.
If you place a pre-order, you may cancel your pre-order at any time before shipping has started, in which case we offer a full refund.
If you would like to contact us about delivery please get in touch by phoning +44 (0)1386 840522 (available 9.00am – 5.00pm GMT from Monday to Friday, excluding bank holidays), via email at help@robertwelch.com or through live chat on the website, 7-days a week.
If you would like to contact us about delivery please get in touch by phoning +44 (0)1386 840522 (available 9.00am – 5.00pm GMT from Monday to Friday, excluding bank holidays), via email at help@robertwelch.com or through live chat on the website, 7-days a week.
DHL Express
exclusions apply
Delivery price is calculated at checkout
(price excludes local Duties and Taxes).
5-12 working days
DELIVERY PRICE
Calculated at checkout (price excludes local Duties and Taxes).
DELIVERY TIME
5-12 working days
FAQS
How can I track my delivery?
We’ll keep you updated via email regarding your order – you’ll initially receive an order confirmation from us, and we will also send you important updates regarding your order, including when it has been despatched.
DHL Express Tracking: https://www.dhl.com/us-en/home.html
What if I am missing an item from my order?
If you feel your order was not fully fulfilled, please contact our Customer Care Team on +44 (0)1386 840522, Monday - Friday, 9:00am - 5:00pm (excluding Bank Holidays), or email us at help@robertwelch.com or talk to us live on the website 7-days a week.
Do you deliver to my country?
We are able to ship to over 230 countries and territories with DHL. To check if DHL can deliver to your country, please visit:
https://send.dhlparcel.co.uk/parcel-delivery/countries-we-deliver-to
What are your working days?
Our working days are Monday-Friday, excluding bank holidays.
Do you deliver to PFO or PO Boxes?
Please be aware that we are unable to ship to BFPOs or PO BOX addresses.
Do I have to pay duties & taxes?
The price you pay to Robert Welch will exclude all relevant import duty and sales taxes. As the recipient of the order, you must instead pay these duty and taxes directly to our carrier to release your order from Customs. We recommend contacting your local Customs office or tax authority before placing an order.
Pre-orders
Please note that if you have ordered multiple items and one is out of stock (a Pre-Order product), this will delay your delivery. Orders cannot be dispatched until all items are back in stock and ready to be delivered.
If you place a pre-order, you may cancel your pre-order at any time before shipping has started, in which case we offer a full refund.
If you would like to contact us about delivery please get in touch by phoning +44 (0)1386 840522 (available 9.00am – 5.00pm GMT from Monday to Friday, excluding bank holidays), via email at help@robertwelch.com or through live chat on the website, 7-days a week.
If you would like to contact us about delivery please get in touch by phoning +44 (0)1386 840522 (available 9.00am – 5.00pm GMT from Monday to Friday, excluding bank holidays), via email at help@robertwelch.com or through live chat on the website, 7-days a week.