Delivery


Standard UK delivery is free for orders over £75.

Delivery Promise

 

Please be aware that due to the situation with Covid-19, there are production challenges and logistic restrictions that pose risks out of our control which can cause further delays.
In these unprecedented times, we remain as agile as possible, putting the customers at the heart of our decisions to give the service we pride ourselves on, no matter how challenging.
We cannot thank you enough for your understanding, patience and continued support.

Please don’t hesitate to contact us on help@robertwelch may you have any concerns you wish to discuss.

 

UK Delivery

  • *Working days are Monday-Friday and do not include bank holidays.
  • Orders placed after 5pm GMT/BST for Next Day Delivery will be delivered within 2 working days.
  • Some postcode exclusions apply to our UK Next Day and Saturday delivery services.
  • We are unable to ship to BFPOs or PO BOX addresses.
  • The purchase of gift vouchers does not contribute towards qualification for free delivery. For further information on our shipping, please see our FAQs or contact us on help@robertwelch.com.

 

**Delivery of Age Restricted Items – Please note that where your order contains age restricted items, we need to verify that you are aged 18 or over. Initial age verification takes place during the order process but if unsuccessful, you will need to undertake secondary age verification. Please check your emails after purchase just in case you need to provide additional proof of age. Any delays in the age verification process may cause delays to the delivery of your order where you have selected Next Day or Saturday Delivery.

Type Delivery Price Duration

UK Standard Delivery

Free for orders of £75 and over, £3.50 for orders under £75

UK delivery is normally made within 2-4 working days. Subject to stock availability.*

UK Next Day Delivery**

£6.95

Orders placed before 5pm Monday to Friday for UK delivery are guaranteed to arrive on the next working day.*

UK Saturday Delivery**

£6.95

Orders placed before 5pm Friday for UK delivery are guaranteed to be delivered on Saturday.*

UK Standard Delivery - Free for orders over £75

  • Standard UK delivery is free on orders of £75 and over.
  • For orders with a value of less than £75, a charge of £3.50 will be applied.
  • Delivery of your Robert Welch parcel is usually made within 2-4 working days on orders placed before 5pm Monday - Friday.
  • All orders are subject to stock availability*.

 

UK Next Day Delivery (Monday - Friday) - £6.95

  • Our next day delivery service is £6.95 for UK addresses (mainland only - exclusions apply).
  • Orders placed by 5pm Monday - Thursday will be delivered the next day (excluding bank or public holidays).
  • Orders placed on Saturday or Sunday will be delivered on the following Tuesday.*
  • Orders placed after 5pm will be delivered within 2 working days.

 

UK Saturday Delivery - £6.95

  • Our Saturday delivery service is £6.95 for UK addresses (mainland only - exclusions apply).
  • Orders must be placed before 5pm Friday in order to guarantee delivery for Saturday.
  • Orders can be placed throughout the week for delivery on the following Saturday.*

 

Note: Jersey & Guernsey

If you are placing an order to Jersey or Guernsey, you will have to select Jersey or Guernsey as the 'country' instead of the United Kingdom in order for the VAT charge to be removed.

 

Pre-Orders

  • Please note that if you have ordered multiple items and one is out of stock (a Pre-Order product), this will delay your delivery. Orders cannot be dispatched until all items are back in stock and ready to be delivered.
  • If you place a pre-order, you may cancel your pre-order at any time before shipping has started, in which case we offer a full refund.


International Delivery

We offer delivery of selected products from our website to most international destinations. This is an insured, door-to-door service and will require a signature on delivery. Delivery of your Robert Welch parcel will usually be made within 5 working days of your order being placed but can take up to 14 working days.

Type Delivery Price Duration

Europe

See below

Delivery is normally made within 3-7 working days, subject to stock availability. Please see important additional information below.

USA & Australia

See below

Delivery is normally made within 3-5 working days, subject to stock availability. Please see important additional information below.

Rest of World

See below

Delivery is normally made within 5-10 working days, subject to stock availability. Please see important additional information below.

To make worldwide shipping easy, we have included duty and taxes within your delivery price (calculated at the checkout) for the following countries:

Andorra, Australia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, and United States.

For all other countries, the price you pay to Robert Welch will exclude all relevant import duty and sales taxes. As the recipient of the order, you must instead pay these duty and taxes directly to our carrier to release your order from Customs. We recommend contacting your local Customs office or tax authority before placing an order.

Unfortunately, due to carrier issues, we are currently unavailable to deliver to Russia and Brazil. Russian Customs authority regulations stipulate parcels can only be sent to registered business addresses and must be for commercial purposes. A shipment to a private individual cannot be sent to a business address.

 

Robert Welch Designs Ltd reserves the right to amend these delivery options at any time. Delivery methods are consistently being reviewed at Robert Welch and customer feedback is welcomed. If you would like to contact us about delivery please get in touch either by emailing help@robertwelch.com or by phoning +44 (0)1386 840522 (available 9.00am – 5.00pm from Monday to Friday, excluding bank holidays).