What is Clearpay?
Clearpay is a payment service allowing us to offer our customers the ability to make purchases instantly and then pay for them in 4 automatic instalments, split out in a way that suits you best. You choose how much to initially pay upfront, and the remaining payment is split over 3 instalments made every 2 weeks without any interest.
How do I use Clearpay?
Just shop on robertwelch.com and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa or Mastercard). If you’ve used Clearpay before, just log in to your Clearpay account to complete your order.
Can I use Clearpay if I’m an international customer?
Unfortunately, Clearpay is only available to customers aged 18+ with a UK billing address. Customers with international billing addresses will not be able to create an Clearpay account.
How does the Clearpay payment schedule work?
Clearpay customers must make their first payment at the time of purchase. The remaining three payments are deducted every 2 weeks in automatic instalments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Clearpay to make your payments early. Clearpay will then adjust the amount owed accordingly. You can log in to your Clearpay account anytime to view your payment schedule or to make an early payment.
What if I can’t pay a Clearpay instalment?
If you cannot make a payment, please contact Clearpay here. As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay. Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £36, whichever is less. Clearpay debt may be passed to a debt collection agency, and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details.
When will my items be delivered if I use Clearpay?
Clearpay orders are delivered within our standard delivery promise like any order from robertwelch.com. Please visit our Delivery page for more information.
Is there a limit to how much I can spend on a single Clearpay transaction?
No, there is no limit to use Clearpay on robertwelch.com.
Can I use another form of payment with Clearpay?
Yes, you may also use a Robert Welch eGift card or promotional code with Clearpay to pay for your purchase.
What products are not eligible for Clearpay?
Clearpay is not available on purchases of eGift cards. If your order contains eGift cards and other eligible products, you will need to purchase your eGift cards separately.
How do I return an item purchased with Clearpay?
Clearpay returns follow our free standard return process. Use our online returns portal to print a Collect+ returns label. Please note, refunds for Clearpay will be refunded from Robert Welch to Clearpay. We cannot provide an exchange or cash refund. As soon as the refund is processed it will show in your Clearpay online account. Have more questions about Clearpay returns? Please visit Clearpay.com.