Cookie Policy
T & C's
How we use cookies at Robert Welch
To make it quicker and easier for you to shop on our website, we use cookies to collect and remember information about you and the types of products you like.
You can choose which analytical, functional, advertising and personalisation cookies we can set by deselecting them in "preferences". You can also turn off the cookies in your browser settings but this may disable some of our website’s customised functionality.
We use cookies:
Cookies on our website are used for the following purposes:
- To enable you to add items to your shopping basket and purchase them.
- To enable you to create an account to have information such as order history, or your details remembered for later.
- To improve the website’s usability by saving you time on making a purchase or tracking your order.
- To display offers and content customised to individual preferences, both on Robertwelch.com and on third party websites.
- To collect information about how our website is used through analytics software such as, but not limited to, Google Analytics.
What are cookies and what information do they collect?
Cookies are small data files that are sent to your internet browser, which are read by small blocks of code called pixel tags.
The information provided by the cookies is completely anonymous and relates to things like; the number of visitors to our website, their geographical location, how they arrived at the site and which pages they visit. Some cookies expire at the end of the visit to our website, some within a month. A few will remain on your device for longer.
How to control or disable cookies:
Most internet browsers automatically accept cookies. If you want, you can disable existing cookies and choose not to receive cookies in future. To do this you need to change the settings in your website browser.
To find out more about how to manage the cookies stored on your device, visit www.aboutcookies.org. If you would like to find out how to control your online behavioural advertising preferences visit www.youronlinechoices.com/uk/your-ad-choices
Third party cookies:
We also interact with websites like Facebook, Instagram, Pinterest and Twitter and we sometimes borrow functionality from those sites onto ours and for re-marketing purposes. This cookie policy does not cover the links within our site to other websites, which will have their own cookies which are not controlled by us and will be managed according to the third party cookie and privacy policies.
If you would like to opt out, please go to the Network Advertising Initiative website.
Can I enable 'Do Not Track'?
Do Not Track (DNT) is a feature offered by some browsers, with some newer browsers offering it as default. Our website does not currently respond to DNT requests although we are working on this.
You can opt out of tracking and analytics when managing your cookie preferences.
The cookies we use:
The following list of cookies that we or our technology partners use is not an exhaustive list and will be updated from time to time.
| COOKIE | NAME | PURPOSE |
| Google Analytics | _utma | These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
| Google Remarketing | Google Ads | These cookies allow us to serve personalised content to users both on our own site and 3rd party sites. |
| Google Tag Manager | _ga | These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. We use security cookies (__Secure-HSID & __Secure-SSID) to authenticate users, prevent fraudulent use of login credentials, and protect user data from unauthorized parties. |
| Bing | MUID | This cookie is widely used by Microsoft as a unique user identifier. It can be set by embedded Microsoft scripts, used to sync across many different Microsoft domains, allowing user tracking. |
| Bing Analytics | MR | This cookies are used to collect analytical information about how visitors use the website. This information is used to compile report and improve site. |
| Alexa | __asc | This cookie is used to keep track on user information and behaviour, and reports it to Alexa analytics service. |
| Shopify Platform | secure_customer_sig | This cookie is used to determine which country the visitor is from, so that content and shipping costs shown are accurate for those customers. This is determined based on a GeoIP lookup or data provided through their account or while purchasing. |
| _shopify_country | This cookie is used to recognise the user’s country of origin. | |
| cart_currency | This is an essential cookie for the secure checkout and payment function on the website. This cookie is provided by shopify.com. | |
| _orig_referrer | This cookie is set by website built on Shopify platform and is used in assoication with shopping cart. | |
| _landing_page | This cookie is set by website built on Shopify platform and is used to track landing pages. | |
| _y | This cookie is associated with Shopify's analytics suite. | |
| _shopify_y | This cookie is associated with Shopify's analytics suite. | |
| _s | This cookie is associated with Shopify's analytics suite. | |
| _shopify_s | This cookie is associated with Shopify's analytics suite. | |
| _shopify_fs | This cookie is associated with Shopify's analytics suite. | |
| _shopify_sa_t | This cookie is set by Shopify and is used for analytics relating marketing and referrals. | |
| _shopify_sa_p | This cookie is set by Shopify and is used for analytics relating marketing and referrals. | |
| Facebook Pixel | act c_user datr dpr _fbc fbevents.js _fbp fr locale m_pixel_ratio presence sb spin tr usida wd xs | The act Facebook cookie used for their analytics and research. The c_user cookie contains the user ID of the currently logged in user. The purpose of the datr cookie is to identify the web browser being used to connect to Facebook independent of the logged in user. This cookie plays a key role in Facebook’s security and site integrity features. The cookie dpr is used by Facebook for performance. _fbp and _fbc are a Facebook cookie to deliver a series of advertisement products such as real time bidding from third party advertisers. fr is a cookie used by facebook. locale contains the last logged in user on this browser. The presence cookie is used to contain the user’s chat state. sb is a cookie used by facebook. spin is a cookie used by facebook. tr is used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. wd is a cookie that stores the browser window dimensions and is used by Facebook to optimise the rendering of the page. xs is a Facebook cookie that contains multiple pieces of information, separated by colon. |
| HotJar | _hjid | This cookie is set by Hotjar. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. |
| _hjTLDTest | When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed. | |
| _hjFirstSeen | This is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions. | |
| _hjIncludedInPageviewSample | This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's pageview limit. | |
| _hjAbsoluteSessionInProgress | This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie. | |
| _hjIncludedInSessionSample | This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's daily session limit. | |
| Google DoubleClick / AdSense | test_cookie | This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the users' browser supports cookies. |
| IDE | Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile. | |
| _gcl_au | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. | |
| gat_UA-ID | Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out. | |
| Feefo | __cfduid | This cookie helps Cloudflare detect malicious visitors to our website and minimizes blocking legitimate users. It may be placed on the devices of our customers to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It is necessary for supporting Cloudflare's security features. |
| | _pinterest_sess _pinterest_ct _pinterest_ct_rt _epik _derived_epik _pin_unauth _pinterest_ct_ua _routing_id | This cookie is set by Pinterest to track the usage of services. |
| | personalization_id | This cookie allows the visitor to share content from the website on to their Twitter profile. This cookie is set by Twitter. |
| muc_ads | This cookie collects data on user behavior and interaction in order to optimize the website and make advertisement. | |
| tfw_exp | Twitter tracking in order enable the embedding of content. | |
| twid | Cookie set due to Twitter integration and sharing capabilities in the social media. |