Receive a FREE Signature Santoku Knife worth £42.00 when you spend over £150.00 - Use code: SIGNATURE More Less

Experience the award-winning Signature kitchen knife range for yourself - spend £150.00 or more and use code: SIGNATURE in your Shopping Basket. Conditions apply.

Care of Stainless Steel Cutlery

Robert Welch cutlery is dishwasher safe but it is important that you carefully follow the instructions below. To keep your cutlery in the best condition, we do recommend hand washing.

In the dishwasher

  • Ensure your dishwasher settings are as per the manufacturers' instructions for water hardness in your area.
  • Maintain salt and rinse aid levels.
  • Rinse cutlery to remove all traces of food as soon as possible after use and before placing in the dishwasher.
  • Load cutlery basket loosely for good circulation.
  • Do not allow stainless steel to touch other metals especially sterling silver - it will leave marks on the silverware.
  • Avoid dishwasher detergent with any citrus additives, these can damage the surface of the stainless steel.
  • Avoid using short and low heat cycles when selecting your dishwasher programme.
  • Avoid using the rinse and hold cycle when selecting your dishwasher programme.
  • For best results remove cutlery as soon as the programme is complete and dry by hand if necessary. 
  • This is especially important for knives as they are made from a stainless steel more prone to discolouration if regularly left in a moist atmosphere.

By hand

  • Rinse cutlery to remove all traces of food as soon as possible after use.
  • Wash gently in warm soapy water with a soft cloth.
  • Do not soak your cutlery.
  • Dry thoroughly, immediately after washing.

Understanding Persistent Marks

Blue or rainbow marks    

  • There are numerous causes for these temporary surface blemishes. 
  • For example; detergents that are rinsed off and allowed to dry on the cutlery or contact with very hot fat or foods that are high in acidity.

Pitting         

  • This can affect knife blades particularly because they are made from specially hardened stainless steel. 
  • Natural salts and acids present in food can cause pit marks if left on the blade for a long period. Pitting can also be caused by salts used in the dishwashing process.

Rust marks

  • Stainless steel DOES NOT rust. But rusty marks can be transferred to stainless steel cutlery from other items in your sink or dishwasher such as cast iron, steel wool or non-stainless steel implements.

Chalking        

  • Chalky streaks may appear if un-softened water is left to dry on your cutlery.

Removing Unwanted Marks

  • After hand-washing, clean with a branded non-abrasive stainless steel cream using a soft cloth.
  • Avoid scouring with pads or abrasive cleaners, they will scratch your cutlery.
  • After any stain removing process, always hand wash carefully to remove chemical products.

Cleaning Stainless Steel Candlesticks

  • Remove candle wax with boiling water, taking care to avoid non-stainless steel parts and hands.
  • Clean off any remaining grease and marks with a non-abrasive stainless steel cleaning product.
  • Wipe with a damp, soft cloth and a mild, liquid detergent. Avoid scouring as this will cause scratches.
  • Do not soak.
  • To prevent water marks dry immediately and polish with a lint-free cloth.

Cleaning Heat Resistant Glass

  • The glass used in our hurricane lamps and tealight holders is not dishwasher safe.
  • Hand-wash with a soft cloth and a mild liquid detergent.
  • Remove candle wax carefully to avoid scratching the glass. Do not use boiling water.
  • Rinse thoroughly and polish with a lint-free cloth.

Caring for Slate Accessories

  • Use a damp cloth to wipe down slate surfaces
  • Do not use sprays or chemicals.
  • Remove any candle wax with boiling water and dry immediately with a lint-free cloth.
  • Wipe periodically with teak or olive oil to enhance the grain and remove any scuff marks.
  • Please note that slate is a natural substance and you will occasionally see green mineral deposits or other minor imperfections. This is not a manufacturing fault. 
  • It can also mean that dimensions, especially thickness, may vary from piece to piece.

Cleaning Signature and Curve Knives

Robert Welch kitchen knives are dishwasher safe but it is important that you follow the instructions below carefully. To keep your knives in the best condition, we do recommend hand washing.

In the dishwasher

  • Ensure your dishwasher settings are as per the manufacturers' instructions for water hardness in your area.
  • Maintain salt and rinse aid levels.
  • Rinse knives to remove all traces of food as soon as possible after use and before placing in the dishwasher.
  • Avoid dishwasher detergent with any citrus additives as these can damage the surface of the stainless steel.
  • Avoid using short and low heat cycles or the rinse and hold cycle when selecting your dishwasher programme.
  • For best results remove knives as soon as the programme is complete and dry by hand if necessary.
  • Cleaning your knife in a dishwasher may cause discolouration to the handle. If this happens, gently rub the handle with vegetable oil. 

By hand

  • Rinse knives to remove all traces of food as soon as possible after use.
  • Wash gently in warm soapy water with a soft cloth.
  • Do not soak your knives.
  • Dry thoroughly, immediately after washing.

Cleaning the Signature Hand held Sharpener

Dust may collect inside your sharpener. We advise that you clean sharpening wheels regularly.

  • Carefully remove clear plastic cap
  • Remove ceramic wheel and place in cutlery basket/tray of dishwasher to wash thoroughly.
  • Hand wash the outer unit and clear plastic cap and dry immediately.
  • Replace wheel and cap.

Maintaining Pewterware

  • Pewter is available in a variety of finishes but is usually seen in either bright/mirror or satin/matt finish, either of which can be engraved upon to mark a special event or occasion. It’s even believed that pewter goblets actually enhance the taste of wine.
  • Pewter is an extremely easy material to look after as all you need do to maintain its finish is simply wash it in hot, soapy water and then dry with a soft cloth.
  • If necessary, a gently, non-abrasive metal polish can be used to restore old, neglected pewter back to its original finish. After using a metal polish, the item should then immediately be washed in hot, soapy water.

Caring for Cast or Wrought Iron

  • To surface clean products made from these materials, wipe over with a damp cloth only. 
  • Sprays and chemicals should not be used as they will discolour or even remove the finish on these items. 
  • Remove wax from candlesticks with boiling water and dry immediately with a lint-free cloth.

Wooden Products

  • All lacquered wooden items can be wiped clean with a damp cloth and dried immediately. 
  • Unlacquered wooden products should treated with a suitable oil on a regular basis to maintain condition. 
  • If applicable, stainless steel components can be cleaned using a non-abrasive cleaner.

ABS Plastic

  • ABS plastic can be easily maintained by wiping over with a damp cloth.
  • If applicable, stainless steel components can be cleaned using a non-abrasive cleaner and soft cloth. 

Glassware

  • Robert Welch glassware is not dishwasher safe.
  • All products should be washed carefully by hand and polished with a glass cloth before being allowed to air dry. 

Nylon Handled Products

  • Nylon handled products and utensils can be cleaned in a dishwasher on a medium-high cycle. 
  • Utensils are heat resistant up to 210°C / 410°F. 
  • Avoid direct contact with hot surfaces. 
  • Ensure any stainless steel components are dried by hand with a soft cloth after washing. 

Campden Cookware

  • All Campden cookware is dishwasher safe. 
  • Ensure pans are dried immediately with a soft cloth to avoid water marks or tarnishing. 
  • DO NOT use abrasive cleaning materials or accessories on pans which feature Excalibur non-stick coating as this will affect the functionality of this material.

Contour Steak Knives

  • Contour steak knives should only be washed by hand. 
  • Stainless steel components should be dried by hand with a soft cloth to maintain finish. 
  • Wooden handles should be treated with a suitable food-safe oil on a regular basis.

Signature Cookbook & Tablet Stand

  • The stainless steel part of the stand is suitable for dishwasher use.
  • To clean the other components simply separate from the main body and wash with warm water. 
  • Ensure all parts are dried with a soft cloth before reassembling. 

Signature Storage Jars

  • Signature storage jars are dishwasher safe but we do recommend handwashing for the best results. 
  • To maintain finish please dry promptly by hand with a soft cloth. 
  • The stainless steel detailing can be cleaned using a non abrasive proprietary cleaner. 

Signature Scissors and Stand

  • Signature scissors are suitable for handwashing only. 
  • Avoid direct contact with hot surfaces. 
  • Ensure any stainless steel components are dried by hand with a soft cloth after washing. 
  • Wipe stand down with a warm damp cloth to remove unwanted marks. 
  • The stand is not dishwasher safe. 

Signature Oval Trivet

  • The stainless steel part of the stand is not suitable for dishwasher use. 
  • To clean this component simply separate from the main body and wash with warm water. 
  • Dry with a soft cloth before reassembling. 
  • The silicone upper of the trivet can be separated from the body and cleaned in the dishwasher. 

Sterling Silver & Silver Plate

To avoid tarnish

  • Tarnish is caused by contact with sulphur compounds, mainly hydrogen sulphide in the air. Other common culprits are wool, felt, fossil fuels, rubber bands, latex gloves, carpet padding, certain paints, and food (particularly eggs, onions, and mayonnaise).
  • Tarnish formation is accelerated in a humid environment. Also, oily salts from fingers can cause corrosion patterns that may have to be professionally removed.
  •  Gently wash and dry your silver immediately after use. While washing, do not allow silver to come into contact with a metal sink, as that can cause scratching. (Use a plastic washing up bowl or line the sink with a towel.) 
  • Use a non-citrus phosphate-free detergent and, to avoid water spots, towel-dry using a soft cotton dish cloth. Silver that is used frequently and washed in this manner will require infrequent tarnish removal. 
  • When storing silver plated cutlery, rotate the pieces so they will wear uniformly.

To clean silverware

  • For heavily tarnished silverware use a specialist silver cleaner or dip.
  • Remember not to leave your jewellery in the dip too long and don’t rinse it off with cold water - this causes a white residue which can be as hard to remove as the tarnish. To make sure your jewellery stays perfect, always read the manufacturer’s instructions.
  • To clean untarnished silver (and keep it that way), use a phosphate-free detergent and non-abrasive cloth.

Should you require any further information on product care please contact us on +44 (1386) 840522 or email help@robertwelch.com