Robert Welch Designs creates beautiful stainless-steel cutlery that stands the test of time. Some items are iconic, with an aesthetic as startling today as when they were first designed. We are a family-run business, still operating from the Old Silk Mill in Chipping Campden where it was founded in 1955.
Reports to: Head of UK Sales (Trade)
Outline:
- Supporting the company’s existing retail account base in the field by providing excellent customer service support to store staff and managers in our key account stores.
- Account management support to develop key accounts and independent retail business.
- The role requires an energetic, creative, proactive and flexible individual with ability to manage multiple tasks across several different accounts.
Key Responsibilities:
Field based
- Make appointments with and visit retail stores to merchandise displays and undertake other store-based tasks as required
- Build strong working relationships with key contacts across a wide variety of positions from shop floor staff to department managers
- Work with key stakeholders in store to gain additional space and prominent locations for displays
- Ensure stock accuracy is maintained in store
- Arrange and deliver training to store staff across all categories
- Report back findings to support the management of each account
- Keep and provide daily records and journey planning details
- Build relationships with owners/decision makers and understand their business and customer base
- Meet regularly with these customers as per your defined call schedule
- Strive to achieve set sales targets and goals
- Timely reporting of issues and concerns
- Sell in new products and promotions to independent customers
- Cross-sell across all Robert Welch categories
- Feedback competition to the Robert Welch management team
- Maximise space in stores to increase revenue for the business
- Actively seek out new Robert Welch stockists on territory and provide ongoing prospect list
- Attend trade shows and customer events as and when required
Account management support
- Support the Sales Manager with admin for UK accounts including new line forms, imagery, sending samples, order queries
- Develop relationships in accounts with other stakeholders such as online, marketing, training managers and explore initiatives to drive sales and brand exposure within each account
- Manage customer projects and initiatives engaging with internal and external stakeholders
Internal communication
- Manage communication internally to keep informed of timelines for new product development and stock availability
- Suggest new initiatives to relevant departments and engage with internal stakeholders to drive these forward
- Maintain a continual dialogue with order processing team to understand customer requirements and any issues that may arise.
Additional Duties
- You may be requested to carry out other duties from time to time as the business requires
Competencies and Additional Requirements:
- Ideally minimum 2 years’ B2B experience
- You will understand why the customer is the focus of everything we do as a business. People do not just buy a Robert Welch product; they buy into us as an entity and we must validate that decision at every touchpoint
- Good general communication skills - both with customers and internally
- Self-motivated and ability to work alone
- Methodical, analytical thinker with a ‘can do’ attitude
- Excellent attention to detail and an eye for visual display
- Flexible and willingness to occasionally work long unpredictable hours
- Confident using Microsoft Office programs
- Proficient using excel at intermediate level
- Strong organisational skills, ability to prioritise and manage multiple projects / tasks.
Other Requirements
- Valid Clean UK Driving Licence
- Significant travel and overnight stays will be required
To Apply: Please send your up to date CV and covering letter detailing your current salary and package to us at careers@robertwelch.com.
No recruitment agencies.
Please note Robert Welch holds job applications on file solely for the purposes of recruitment. If you would like your details to be removed from our files, please email careers@robertwelch.com.