Free DeliveryGuaranteeFree Returns* More Less

*Standard delivery is free for UK orders of £50 and over. A delivery charge of £3.50 is applied to orders below £50. More details.

Minimum 25 year guarantee against manufacturing defects. If something goes wrong during the guarantee period we promise to repair or replace it. More details.

We offer a free returns service for UK orders so returning your items couldn't be simpler. More details.

UK Delivery

Our UK parcels are delivered by DPD and will require a signature on delivery. The parcel can be left with a neighbour or somewhere secure. Please enter this information in the special instructions box when you checkout.

Type Cost Duration
Standard Delivery Free for orders of £50 and over, £3.50 for orders under £50 UK delivery is normally made within 2 working days, subject to stock availability.*
Next Day Delivery £6.95 Orders placed before 3pm Monday to Friday for UK delivery are guaranteed to arrive on the next working day.*
Saturday Delivery £6.95 Orders placed before 3pm Friday for UK delivery are guaranteed to be delivered on Saturday.*

Standard Delivery - Free for orders over £50

Standard UK delivery is free on orders of £50 and over. For orders with a value of less than £50, a charge of £3.50 will be applied. Delivery of your Robert Welch parcel is usually made within 2 working days of your order being placed, but can take up to 5 working days.*

Next Day Delivery (Monday - Saturday) - £6.95

Our next day delivery service is £6.95 for UK addresses (mainland only - exclusions apply). Orders must be placed before 3pm Monday - Friday in order to guarantee delivery for the following day. Orders placed on Saturday or Sunday will be delivered on the following Tuesday.*

Saturday Delivery - £6.95

Our Saturday delivery service is £6.95 for UK addresses. Orders must be placed before 3pm Friday (mainland only - exclusions apply) in order to guarantee delivery for Saturday. Orders can be placed throughout the week for delivery on the following Saturday.*

Jersey & Guernsey

If you are placing an order to Jersey or Guernsey, you will have to select Jersey or Guernsey as the 'country' instead of the United Kingdom in order for the VAT charge to be removed. 

International Delivery

We offer delivery of selected products from our website to most international destinations. This is an insured, door-to-door service and will require a signature on delivery. Delivery of your Robert Welch parcel will usually be made within 5 working days of your order being placed but can take up to 14 working days.

Type Cost Duration
Europe Free for orders of £150 and over, £10 for orders under £150 Delivery is normally made within 3-5 working days, subject to stock availability. Please see important additional information below. 
USA & Australia Free for orders of £150 and over, £15 for orders under £150 Delivery is normally made within 3-5 working days, subject to stock availability. Please see important additional information below.
Rest of World Free for orders of £150 and over, £20 for orders under £150 Delivery is normally made within 7-10 working days, subject to stock availability. Please see important additional information below.

Europe - Free for orders over £150

Delivery is free on orders of £150 and over. For orders with a value of less than £150, a delivery charge of £10 will be applied. Delivery to the majority of European countries will be made within 5 working days. Unfortunately, due to carrier issues, we are currently unavailable to deliver to Russia. 

USA & Australia - Free for orders over £150

Delivery is free on orders of £150 and over. For orders with a value of less than £150, a delivery charge of £15 will be applied. VAT is automatically removed from all orders being delivered to countries outside the EU. This takes place once all relevant customer details have been entered during the ‘checkout’ process. 

Rest of World - Free for orders over £150

Delivery is free on orders of £150 and over. For orders with a value of less than £150, a delivery charge of £20 will be applied. VAT is automatically removed from all orders being delivered to countries outside the EU. This takes place once all relevant customer details have been entered during the ‘checkout’ process. 

Duty/Taxes Paid

IMPORTANT INFORMATION: Orders shipped to destinations outside of the UK, EU, USA and Australia may incur duties and taxes, which may be due at the time of delivery. These are not calculated during checkout and are not collected by Robert Welch Designs Ltd (Please note that if you are sending a product as a gift the recipient may be responsible for the any duties and taxes applied). Please consult your local customs office for more information about duties and taxes in your area.

Robert Welch Designs Ltd reserves the right to amend these delivery options at any time. Delivery methods are consistently being reviewed at Robert Welch and customer feedback is welcomed. If you would like to contact us about delivery please get in touch either by emailing help@robertwelch.com or by phoning +44 (0)1386 840522 (available 8.30am – 5.30pm from Monday to Friday, excluding bank holidays).

Note: *Working days are Monday-Friday and do not include bank holidays. Orders placed after 3pm GMT/BST will be dispatched the next working day. Some postcode exclusions apply to our UK next day and Saturday delivery services. We are unable to ship to BFPOs or PO BOX addresses. The purchase of gift vouchers does not contribute towards qualification for free delivery. For further information on our shipping, please see our FAQs or contact us.