UK Delivery Information

Robert Welch offers a range of delivery methods to suit your needs.

Type Cost Duration
Free Free for all UK orders over £50 Delivery normally made within 2 working days, subject to stock availability.
Standard £3.95 for all UK orders under £50 Delivery normally made within 2 working days, subject to stock availability.
Next Day £8.00 Delivery guaranteed to arrive on the following working day for orders placed before 1pm, Monday to Friday.
Saturday  £12.00 Delivery guaranteed to arrive on the following Saturday for orders placed before 1pm, Monday to Friday.


Please note: The purchase of gift vouchers does not contribute towards qualification for free delivery.

Our UK parcels are delivered by the courier DPD and will require a signature at the point of delivery. Alternatively, if you provide instructions at the time of purchase, the parcel can be left with a neighbour or somewhere secure. Please enter this information in the special instructions box on the checkout page and we will ensure that these details are sent to the driver.

Standard Delivery
For all UK orders with a value of less than £50, a standard UK postage and packaging charge of £3.95 will be applied. Delivery of your Robert Welch items will usually be made within 2 working days of your order being placed but can take up to 5 working days. 

Next Day
The next day delivery service is available at £8.00 for UK (mainland only) addresses. Orders must be placed before 1pm in order to guarantee a delivery for the following working day*. Orders placed before 1pm on Friday will be delivered on the following Monday. 

*Working days are Monday-Friday and do not include bank holidays. Orders placed after 1pm will be dispatched the next working day. 

Saturday
The Saturday delivery service is available at £12.00 for UK (mainland) addresses. Orders must be placed before 1pm on Friday to guarantee delivery for the following Saturday.

Please note: We are unable to ship to BFPOs or PO BOX addresses.


Non-UK Delivery Information

Our website will automatically calculate an accurate delivery charge for all orders to countries outside the UK. This calculation will take place once all relevant delivery address details have been entered during the 'checking out' process.

This is a door-to-door service, with insurance and takes up to 10 working days. However we can usually deliver orders to Europe and the U.S.A. within 5 working days of the order being placed.


VAT Exemption & Import Duty

Non-European Union Import Charges
All orders dispatched to a non European Union address may incur import duty and taxes. Please note Robert Welch Designs cannot be liable for any local import duties and taxes that may be imposed. 

VAT Exempt Countries
Our website will automatically remove the VAT charge of 20% from all orders being delivered to countries outside the EU. This process will take place once all relevant customer details have been entered during the 'checkout' process.

Jersey & Guernsey
Please note if you are placing an order to Jersey or Guernsey you will have to select Jersey or Guernsey as the "Country" instead of United Kingdom in order for the VAT charge to be removed.

For further information, please see our FAQs or contact us