As a company that is built on foundations of family heritage, designing products to improve and enhance the lives of others, now, more so than ever we are appreciating our core values set by our father Robert Welch.
We can assure you that we are rallying to do all in our power to satisfy and serve you, our customers, to the best of our abilities. Together we have created a community, where loyalty is one of our customers’ strongest traits and we are immensely grateful for your continued support.
We owe it to you to be transparent about what steps we have taken to continue to provide you with the best possible customer experience.
- We are working with our partner courier to help avoid signing for parcels. If you are at home and self-isolating, we can ensure that the delivery is ‘contact-free’ with options to leave in a safe place or deliver to a neighbour. Deliveries are made by DPD, who have changed to contact free delivery as their standard process and customers will not be asked to sign or use their handheld units.
- For online orders, we have taken all the necessary measures to ensure your orders are prepared and dispatched in a way that mitigates any risk. Whilst hygiene has always been of utmost importance to us, and we always follow strict procedures, we have stepped up the level of cleaning on site to achieve even higher standards of cleanliness.
- Many people are asking the same question: is it safe to receive and handle a shipment? The WHO has stated that the likelihood of catching the COVID-19 virus by touching cardboard or other shipping containers is low.
For those who are self-isolating, social distancing or unable to make trips out, we will focus in the coming weeks on lifting spirits, by providing uplifting communications to help nourish your body, mind and the soul!
Let us know what you’d like to see, from videos to help you learn new knife skills, recipes using store cupboard staples, and ideas of how to pass cookery skills down to your children now that you may have additional family time. Find us on social @robertwelchuk or email us at firstname.lastname@example.org.
Be assured that we will do our utmost to continue to serve you every day. It is our responsibility and one we take very seriously.
Please take good care of yourselves and your loved ones.
Alice and Rupert Welch