Receive a FREE Signature Santoku Knife worth £42.00 when you spend over £150.00 - Use code: SIGNATURE More Less

Experience the award-winning Signature kitchen knife range for yourself - spend £150.00 or more and use code: SIGNATURE in your Shopping Basket. Conditions apply.

Free UK Returns

If for any reason you are unhappy with your order, there is no need to worry. We offer a free returns service for UK orders so returning your items couldn't be simpler.

To start the returns process please email returns@robertwelch.com or call us directly on +44 (0)1386 840522. Please confirm the following in your communications:

  • Order number
  • Reason for requesting a return
  • If you would like an exchange or refund

Once your return request has been received we will issue you with an RMA (Return Merchandise Authorisation) number. We cannot accept returns without a valid RMA number.

Refund

If you've changed your mind or are unhappy with your purchase, simply request your RMA number and return the goods to our customer service team within 14 calendar days of receipt together with a covering note containing your RMA and proof of purchase. Please note that we are only able to offer refunds for products that have been purchased directly through our Bath and Chipping Campden studio shops or on robertwelch.com. Providing that the items are unused and in their original packaging, we will offer a full refund including the standard delivery postage (£3.50) in accordance with the Consumer Rights Directive. Unfortunately, if you have paid for a Next Day or Saturday delivery method, we will only refund the cost of standard delivery.

Exchanges

If you wish to exchange a product for something else, we offer a very quick turnaround. Please request your RMA number and return the items back to us together with a covering note containing your RMA and proof of purchase and we will be happy to organise the exchange. If there's an additional payment to make, we will contact you in order to process this. If you're ordering something that is of less value, we'll credit the difference back to the card that you initially paid with. 

Non UK Returns 

Providing that the items have not been used and are in their original packaging, we are happy to accept returns that are sent from outside of the UK. To start the returns process please email returns@robertwelch.com or call us directly on +44 (0)1386 840522. Please confirm the following in your communications:

  • Order number
  • Reason for requesting a return
  • If you would like an exchange or refund

Once your return request has been received we will issue you with an RMA (Return Merchandise Authorisation) number. We cannot accept returns without a valid RMA number.

We are unable to cover the costs of return postage outside of the UK, these goods are your responsibility until we receive them back to us. As a result, we strongly advise that goods returned to us are sent with an insured delivery method and are packaged thoroughly.