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The Robert Welch Guarantee

At Robert Welch we design products that you will enjoy seeing and using day after day. The very best design, materials and craftsmanship go into the making of our products. This gives us the confidence to guarantee a lifetime of use. 

All Robert Welch products have a 25 year guarantee against manufacturing defects.If something goes wrong during the guarantee period of a product, we promise to repair or replace it free of charge.

We hope that our customers will pay our products the same care and attention in using them that we have in designing them. Therefore the Robert Welch Guarantee does not cover damage resulting from: 

- Acceptable (normal) wear and tear.
- Accidental damage. 
- Damage caused by negligence or abuse.
- Failure to follow care & use instructions.
- Scratches, stains or discolouration.

Should you have any concerns about a product please email Customer Services or call on +44 (0)1386 840522.