Free DeliveryGuaranteeFree Returns* More Less

*Standard delivery is free for UK orders of £50 and over. A delivery charge of £3.50 is applied to orders below £50. More details.

Minimum 25 year guarantee against manufacturing defects. If something goes wrong during the guarantee period we promise to repair or replace it. More details.

We offer a free returns service for UK orders so returning your items couldn't be simpler. More details.

Robert Welch Designs is known for exceptional design, quality and functionality. The family-run company is an international brand with an extensive range of award-winning kitchen knives and utensils, cutlery and other tableware.

Reporting to: Materials Manager

Locations: Vale Business Park, Evesham

Hours: 37.5 hours, Monday to Friday

Contract: Permanent


To plan and maintain appropriate stock levels in order to meet customer service objectives in terms of lead time, quality and product availability. Work with the sales and customer service team to improve the accuracy of demand forecasts and minimise excess stock holding, whilst maintaining high levels of availability. Continually working with suppliers and freight forwarders to improve delivery times, cost and quality.

Key Responsibilities:

  • Maintaining inventory accuracy / monitoring stock levels
  • Monitoring stock availability
    • Marking web out of stocks
    • Expediting out of stocks as require
    • Communicating internally stock availability and incoming deliveries
    • Planning and scheduling supplier deliveries / monitoring supplier performance
      • Demand analysis / forecasting via Slim4 software
      • Monitoring demand against forecast
      • Preparing / adjusting replenishment purchase orders as required
      • Firming replenishment orders with suppliers
      • Monitoring supplier performance against schedule, expediting as required
      • Monitoring and maintaining critical stock data in Khaos (ERP) and Slim4 including:
        • Supplier lead times
        • Master carton quantities
        • Delivery dates
        • MOQ’s
      • Organising subcontract processing of cutlery reworks
      • Liaising with suppliers regarding deliveries
        • Running weekly factory order reports
        • Addressing delivery exceptions with suppliers

    John lewis

          • Order management
          • Shortage / replenishment advice
          • JL demand analysis / forecasting
          • Attending off site JL monthly account meetings

    Freight forwarding

          • Liaise with the factory and freight forwarder to book sea and air shipments, including cost saving consolidated shipping of different factory orders
          • Supervise the processing of the import shipping documents on Khaos and handling the original paperwork for custom clearance
          • Liaise with the forwarder regarding UK warehouse delivery and communicate internally

    Quality Assurance

          • Liaising with suppliers regarding product returns, arranging for recovery of product and dispositioning
          • Advising suppliers of non-conformances, agreeing returns / debits
          • Working with suppliers to improve product quality as required

    *You may be required to carry out additional tasks as necessary dependent on business needs*

    Knowledge, Skills & Experience:

        • Ideally degree qualified, ideally with CIPS or equivalent
        • Ideally 2 years previous experience of inventory management, demand forecasting and replenishment planning practices and procedures
        • Computer skills and knowledge specifically in ERP systems and forecasting / replenishment planning software, and advanced use of MS Excel
        • Strong communication & influencing skills
        • Problem analysis and problem solving
        • Strong team player and can work under pressure
        • Logical mindset with good attention to detail

    Please note Robert Welch Designs holds job applications solely for the purpose of recruitment should any suitable position arise in the future.  If you would like your details to be removed from our system please email