We're sorry to hear that you want to return your Robert Welch item, but we'll do our best to make sure that the process is as easy as possible for you. Please contact us either by emailing firstname.lastname@example.org or by phone 01386 840522 (available 8.30am - 5.30pm from Monday to Friday, excluding bank holidays) and we will start the returns process. When you contact us, please remember to tell us your order number, why you are returning the item and whether you would like to exchange your item or have a refund.
Once we've received your returns request we will issue you with an RMA (Return Merchandise Authorisation) number. Please note that we do not accept returns without a valid RMA, so be sure to contact us before returning your item.