At Robert Welch, we aim to deliver the highest level of service to all of our customers. We are very proud of the service we offer and do all that we can to uphold our distinguished reputation.
Please find listed below just some of the testimonials (100% genuine) that we have received from our customers. Many thanks to all the individuals concerned for taking the time to write such valued and positive feedback -
"I would like to let you know that I visited your Bath store at the weekend. I popped in on Friday and then returned on the Saturday. I wanted to add to my RW2 satin box set I recently purchased from John Lewis in Milton Keynes (which I love!!).The lady in your store was lovely and a credit to you. She was perfect in every way. I wish I could write an email like this more often. The standard of service we receive (or don't receive) when shopping often leaves something to be desired.. The lady definitely deserves a gold medal from you. She is a true asset to your company. (I promise I am not related / I don't know her!) I live in Silverstone in Northants. It is so nice to write such an email. A real pleasure."
Claire from Silverstone, UK.
"I just had to drop you an e-mail to say how impressed I am to be given a one hour time slot for the delivery of my order today. It's a terrific help in a busy day.
I have loved your products for years and have many of them in my home but this attention to detail when purchasing online makes you second to none. Thanks and best wishes."
Gill from Chichester, UK
"Our order was received today. Thank you. Your excellent service and very fine products which will be much used and appreciated in our home in Uzès. Our compliments too to DPD - the most efficient and helpfully informative courier service we have yet come across."
Paul from Uzés, France
"I just wanted to drop you a line to say how pleased I have been with the fantastic service offered by your company.
I placed my order a few weeks ago and was contacted straight away to advise me one of the items was out of stock and to offer be 2 deliveries if I wanted.
Both deliveries then came when you said they would come and I even had a mail from the courier company telling me what time they would be delivered, and they were delivered at that time.
So many people write to complain these days so I just wanted to write to say thank you. I wish more companies were as good to deal with as you have been."
Penny from Welwyn Garden City, UK
"Many thanks to you all, the kitchen knife arrived today and is a dream. Thank you for an outstanding product and service. You are on our future business list and we wish everyone was as good as you. You make shopping a pleasure!"
Linda from Guildtown, UK
"Apart from being very pleased with the knives, I was astonished at how thin I could cut a slice of bread - thin enough to make granny look jealous over dainty cucumber sandwiches!!"
Graham from Stamford, UK
I have bought many products from you over the years ranging from vases, your cheese spoons, slate place mats x 24 and many others. I also bought your stainless steel fire set which I have treasured. I have also bought your oil lamps, and a floor standing lamp - the one with the slate base, which I continue to treasure today. They are great.
I knew you were/are a great company, which is why my loyalty will stay with you as a customer.
Sandi from Charlbury, UK
I bought my husband the smaller set of Brunel fire irons for Christmas. Just wanted to say how very pleased we are with it. I hadn't unwrapped it so wasn't able to see it properly myself until Xmas day.
It's attractive and stylish, all the tools work well and it's nice and heavy, i.e. quality materials. A great success.
Helen from Haverfordwest, UK.
"I must thank you and congratulate you on your excellent service and product.
I placed this order yesterday morning, which was easy to accomplish on your web-site. Received emails to confirm my order and provide a link to DPD site to track the progress of the delivery, which worked perfectly and simply.
And best of all your wonderful products arrived this morning at 9:15 well within the one hour time slot promised and less than 24 hours after placing the order!
This is absolutely perfect service! Keep it up (especially as I will be placing a further order in early October). I am now looking forward to using my new cutlery which feels fantastic. I already have the kitchen knives which are the best I have ever used.
We have been collecting this cutlery set since January in preparation for our silver Wedding Anniversary and with service and products as high quality as yours I am sure our celebrations will continue to go very well.
Thank you so much."
Howard & Susan, UK
A quick email to say that the Burford replacement brush arrived exactly as you said it would. I am so impressed with the ease, friendliness and efficiency with which this was achieved. Customer services are exemplary. What a gem of a company. Long may you flourish.
Best wishes and in total awe!
Diana from Southampton, UK
We have recently replaced all our cutlery with your Bud range and we are delighted with both the quality and style of the product and the excellent service we have had. The website is very easy to use and the delivery process great, so we will certainly recommend not only your company but also your ordering service to all our friends.
Not only do you have a great product but a very fast and efficient service so therefore great staff. I use the internet a great deal for ordering and trust me, the service, delivery, packing and general efficiency sometimes leaves a lot to be desired. Your company really stands out as an example of how it should all work!
Jo Simms, UK
I have been a fan of Robert Welch for some time now and have built up a fantastic set of the Radford Bright cutlery, which is stored in the Robert Welch oak canteen.
I've recently bought your signature kitchen knife set with the block and built in sharpener. They are absolutely brilliant! They felt good in the shop, but having used them properly now I find the balance to be perfect and I don't think I've ever used a sharper and set of knives.
They are amazing. Thank you very much!